Centerville Heating & Cooling Customer Reviews

As always, Five Star Home Services has provided excellent and reliable service each time we’ve needed them for plumbing, HVAC, and electrical maintenance and/or repairs. I especially love how quickly they can provide service when we find ourselves in need. The technicians are always friendly, personable, and take the time to explain everything. I highly recommend Five Star Home Services.

When it came time to turn our air conditioner on for the first time this season, we found it would not! We called Five Star for servicing. Eric Doan was our service tech. Eric was wonderful to work with. He was explained absolutely everything to us and gave us options as to what was needed to get us up and running again. A pleasure to work with and will definitely use Five Star again.

Honestly the best customer service I have ever experienced. We needed a whole new HVAC system. Not only is their pricing the best I found but this company went above and beyond to make this stressful situation EASY, FAST, and WORRY FREE. It’s cold out and our system finally was beyond repair. On a Sunday night I went to their website and it was really easy to schedule an appointment to have someone come out the very next day. I received a call from them 30 minutes later from somebody in scheduling, I assume to make sure the right person comes out to meet my needs. The lady was so sweet and so patient and confirmed my appointment for the very next day. They give you a few hour window and I was impressed because I was still able to have a life that day (unlike other companies with their 8 hour arrival window). That next morning, I received a text message with a picture of the person that was going to be coming to my door and a little bit about him and how long he had worked for the company. I don’t know about you, but it’s important to me to have a sales person that actually knows what they’re talking about. I instantly felt more comfortable having a stranger in my home. THEN I got a phone call from their sales representative that was coming out to confirm the scheduled time still works for me and to introduce himself. When he was on his way, he let me know when his GPS said he would arrive in a video message, which was perfect because I was able to make sure I let my dog out and wasn’t doing something else when he arrived. Once he arrived, he was very nice and professional. I told him our situation and showed him around. I felt like I was actually listened to! He explained things I didn’t understand in a way I could understand and then went and looked at our units to make sure I needed the system replaced and not just repaired. I didn’t feel like he had Commission breath and it seemed as if he actually cared for our situation. Unlike any of the other companies that came out. Paperwork was super easy. He told me exactly what to expect when the installers arrive (which was the very next day might I add)! The installers were on time, extremely nice, worked efficiently, and cleaned up so well you wouldn’t have known they even came out. The installers were just as great as the rep when it came to explaining everything I needed to know and walked me through how to use my new thermostat. I will be using this company for all my hvac, plumbing, and electrical needs for here on out! I’m so happy and impressed with everything that took place.

Always professional and courteous and they get the job done very quickly. Roody Garat is The Man!

I called on a Saturday morning. We are over an hour away, "Chris" was at our house and had our problem fixed and out the door within a just few hours from the time I called. Very friendly, respectful of my property, and efficient. 100% recommend. Thank you!

I’m so pleased with the service I have received for my furnace problems! Their customer service has been great & their techs have surpassed knowledge & work done on my unit that wasn’t even purchased from them! Will never go anywhere else! Thank you Josh, Randall, Easton & Teral!

I highly recommend Five Star Home Services. They have amazing customer service. My furnace stopped working and they had an HVAC guy here within three hours. He determined it was an electrical issue and Tim (electric field supervisor) fit me in as an emergency appointment the same afternoon. My heat has been restored right as we're facing a bitter cold snap. I'm so grateful. Thank you!